Refund policy.
Refunds for goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Good is broken;
Good does not match description; or
Good does not meet the purchaser's expectations.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Please email us within 14 days of receiving your purchase to advise of your request for a refund. You will need to provide images as evidence of damaged goods or a statement of your dissatisfaction with the product. Instructions for returning the product will be provided at that time, should your request for a refund be successful. If your request for a refund is successful you will be asked to post your product back and you will need to pay the necessary postage to do so. Postage fees will not be refunded. Please contact info@lilindustries.com.au if you have any questions relating to a refund.
Shipping policy.
Shipping and delivery
When you purchase goods from our Site, the goods will be delivered by Australia Post through the following method:
Standard delivery by post. Delivery takes 5 - 10 business days.
Delivery will take place as soon as reasonably possible. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays or any other delays which may be imposed by Australia Post.
You will be required to pay delivery charges in addition to the price of the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Privacy policy.
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
Consent
By using our Site users agree that they consent to:
The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.
Personal data we collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data collected automatically or in a non-automatic way
When you visit and use our Site, or when you perform certain functions on our Site, we may automatically or non-automatically collect and store the following information:
First and last name;
Email address;
Phone number;
Address; and
Payment information.
This data may be collected using the following methods:
Email correspondence;
Account creation;
Shopping cart; and
Subscriptions.
How we use personal data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect is used for the following purposes:
Completion of your order;
Delivery of your order;
To maintain subscriptions; and
To maintain customer accounts.
Who we share personal data with
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How long we store personal data
User data will be stored until the purpose the data was collected for has been achieved.
How we protect your personal data
In order to protect your security our site uses reCAPTCHA.
Data is accessible by Li’l Industries staff only.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
How to access, modify, delete or challenge the data collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact us at info@lilindustries.com.au.
Cookie policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
Third-Party Cookies. Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve some purposes.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the bottom of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Contact Information
If you have any questions, concerns or complaints, you can contact us at info@lilindustries.com.au
Other Terms and Conditions.
A legal disclaimer
These terms and conditions (the "Terms and Conditions") govern the use of www.lilindustries.com.au (the "Site"). This Site is owned and operated by Li’l Industries. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual property
All content published and made available on our Site is the property of Li’l Industries and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of goods
These Terms and Conditions govern the sale of goods available on our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
Credit Card.
Afterpay
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Consumer protection law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation and liability
Li’l Industries and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Li’l Industries and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable law
These Terms and Conditions are governed by the laws of the State of New South Wales, Australia.
Additional Terms
We at Li’l Industries are committed to providing a platform for safe products. We carefully curate particular products for children on behalf of third party suppliers.
We advise strict parental supervision when using all products. As a matter of policy, all products curated by Li’l Industries are intended and recommended for children aged 4-7 years. Products may contain small parts, considered choking hazards for children under three years of age.
By purchasing products for your children you understand and acknowledge that it is the responsibility of the parent(s)/legal guardian(s) of the child to determine appropriate and suitable products for their child. While we at Li’l Industries are committed to providing safe toys and kid’s work wear from safe third-party suppliers, it disclaims any and all liability arising from the mishandling of products and wrong usage of the same. We encourage you to contact us at info@lilindustries.com.au if you have any additional questions or concerns.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows: info@lilindustries.com.au.
You can also contact us through the feedback form available on our Site.
Terms & Conditions Effective Date 23/6/24